SHIPPING & RETURNS
Shipping Policy
-There is a flat rate charge $8 for standard shipping. If you buy $100 or more (no tax included), we provide free shipping.
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-Your order will be processed within 1-5 business days (Monday thru Friday) except weekends and holidays. Unfortunately we do not ship overnight or express.
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-We are not responsible for lost/stolen packages.
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For any other questions or concerns, please email us at cocostylela@gmail.com.
Online Customer Service
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Monday-Friday 10 am-5 pm EST
*weekend Online Customer Service Closed
Thank you for all the kind support.
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Return Policy
-There is no refunds for returns and we provide only store credit for returns within 14 days from the date it was delivered.
-All return items must be in saleable condition with receipts. We inspect all items upon receipt to make sure they meet resale standards.
-Please remember that we charge a $5 restocking fee for all returned item(s).
-All shipping fees for exchange or return items are responsible for customers.
-Clearance or sale items are final sale. In addition, bodysuits, bathing suits, accessories, and white garments are all final sale. NO exceptions.
-We are not responsible for refunds for lost packages once we provide a tracking number for your purchase. No exceptions.
-If you received damaged and defective items, email us with clear photos that show the damage within 5 days of its delivery date. Once we inspect your return item, our pre-paid trackable return level will be sent to you. After we receive your return, you will be processed with our store credit.
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